LIFECYCLE SOLUTIONS
Service is our attitude
With us, you receive reliable support throughout the entire product lifecycle. Worldwide. Competent. Fast. Our range of services includes installation, commissioning, maintenance, repair and overhaul. Customised service and maintenance packages ensure maximum machine uptime and a long service life.
Service Available Worldwide
Wherever you need us: Our service team is here to assist you with technical support, replacement parts, maintenance, and service calls worldwide.
24/7 Service Hotline: T. +49 4101 5150 777, [email protected]
For urgent service requests, you can reach our headquarters around the clock, 24 hours a day, 7 days a week.
Your Regional Contacts
During local business hours from 8:00 a.m. to 5:00 p.m., you can reach our teams directly on-site:
Americas: T. +1 630 482 2266, [email protected]
Spare and wear part service
Our knowledgeable support staff is available to assist you in the specification and ordering of spare and replacement parts. Localized spare part distribution centers ensure a quick response for time-critical service. Important components such as lamps, reflectors, UV modules, electronically power supplies are produced in-house.
You can get in touch with us by using the contact form – or call us at +49 4101 5150 700
Maintenance concepts
The smallest of faults can be the cause of the greatest problems. For example, a defective ventilation flap, faulty tube, irregularly checked lamps, low cooling water levels, or a clogged air filters. This can result in disrupted or stopped production, reduced drying performance, and damaged machinery. This in turn results in time lost due to trouble-shooting, waiting and delivery time, the necessary repair work, and the potential problem of technician availability. This can all be simply avoided through regular servicing.
Servicing includes:
- Visual inspection of all components and equipment.
- Cleaning work.
- Fitting of replacement parts.
- Functional testing and adjustments.
- Cleaning water circuit
- You can get in touch with us by using the contact form or give us a call at +49 4101 5150 700
ProCure Performance
01 Annual Pitstop
As in motorsport, you also need system frequently makes a pit stop – Fast, efficient and thorough. By the annual “pit stop” are available for control and fine adjustment. All safety-relevant components are checked, wear parts are replaced if necessary and prepares the system for optimal performance. In this way, we ensure that they are also used in the reliable, high-performance and works without failures. Because standing still is not an option – but good planned breaks are key to lasting performance.
02 Annual Maintenance
Reliability starts with regular care. Our annual maintenance ensures that your system is permanently effective, safe and remains efficient. As part of the service we check all relevant components, replace wear parts, update software (if necessary) and comprehensively document the condition of the machine. In this way, we prevent failures, extend the service life of your system – and ensure a trouble-free operation throughout the year.
03 Spare Parts Included
Everything included – for maximum planning security. As part of our maintenance package, all required spare parts are already included. That means for you: no unexpected additional costs, faster repairs, and full transparency. Original parts in manufacturer quality ensure that for optimal function and long service life of your system and with a 20% discount. This keeps your technology reliable – and your budget calculable.
04 Includes Travel Costs
Transparency right from the start. Our range of services includes all Travel costs already included – with no hidden fees. So you know exactly what you’re expecting and benefit from clearly calculable Total costs – regardless of the location.
05 Remote Access
Quick help – directly via remote access. Thanks to Remote Access, our experts can analyze your systems remotely, diagnose faults and provide immediate action if necessary – without an on-site appointment. This saves time, reduces costs and enables efficient problem solving in real time. Safe, reliable, and directly connected – for maximum availability of your system.
06 4 Hour Reaction Time Guaranteed
We guarantee a response time of maximum times 4 hours – binding and reliable. Whether technical malfunction, maintenance needs or urgent queries: Our service Team is ready to work within this time window respond to your request and take initial action. In this way, we ensure rapid assistance, minimize downtime and ensure that your processes continue to run smoothly.
07 Free 24/7 Hotline Access
There for you around the clock – and that free. With our 24/7 hotline service, you get you have direct access to our Support team – 365 days a year. Whether technical malfunction, urgent enquiry or acute system message: We are only a phone call away and help quickly and uncomplicated. Your security and business continuity are in our first place.
08 Remote Service via view+
Quick help – as if we were directly on site. With view+, our augmented reality based remote service, we support in real time – visually, precisely and efficiently. Via a live connection, our experts exactly what you see and guide you Step by step through problem solving. In this way, we reduce downtime, avoid unnecessary journeys and ensure an immediate, targeted support – anywhere, anytime.
09 Expert Support by Process Engineers
Expertise you can count on. Our process engineers are at your disposal with in-depth expertise and many years of experience. They analyze your processes, identify optimization potentials and support with complex technical Questions – precise, solution-oriented and tailored to your requirements. Whether commissioning, process optimization or Incident analysis – we support you at expert level.
ProCure Advanced
01 Annual Pitstop
As in motorsport, you also need system frequently makes a pit stop – Fast, efficient and thorough. By the annual “pit stop” are available for control and fine adjustment. All safety-relevant components are checked, wear parts are replaced if necessary and prepares the system for optimal performance. In this way, we ensure that they are also used in the reliable, high-performance and works without failures. Because standing still is not an option – but good planned breaks are key to lasting performance.
02 Spare Parts Included
Everything included – for maximum planning security. As part of our maintenance package, all required spare parts are already included. That means for you: no unexpected additional costs, faster repairs, and full transparency. Original parts in manufacturer quality ensure that for optimal function and long service life of your system and with a 15% discount. This keeps your technology reliable – and your budget calculable.
03 Remote Access
Quick help – directly via remote access. Thanks to Remote Access, our experts can analyze your systems remotely, diagnose faults and provide immediate action if necessary – without an on-site appointment. This saves time, reduces costs and enables efficient problem solving in real time. Safe, reliable, and directly connected – for maximum availability of your system.
04 8 Hour Reaction Time Guaranteed
We guarantee a response time of maximum times 4 hours – binding and reliable. Whether technical malfunction, maintenance needs or urgent queries: Our service Team is ready to work within this time window respond to your request and take initial action. In this way, we ensure rapid assistance, minimize downtime and ensure that your processes continue to run smoothly.
05 Free 24/7 Hotline Access
There for you around the clock – and that free. With our 24/7 hotline service, you get you have direct access to our Support team – 365 days a year. Whether technical malfunction, urgent enquiry or acute system message: We are only a phone call away and help quickly and uncomplicated. Your security and business continuity are in our first place.
06 Remote Service via view+
Quick help – as if we were directly on site. With view+, our augmented reality based remote service, we support in real time – visually, precisely and efficiently. Via a live connection, our experts exactly what you see and guide you Step by step through problem solving. In this way, we reduce downtime, avoid unnecessary journeys and ensure an immediate, targeted support – anywhere, anytime.
*Trip costs according to effort
ProCure Essential
01 Annual Pitstop
As in motorsport, you also need system frequently makes a pit stop – Fast, efficient and thorough. By the annual “pit stop” are available for control and fine adjustment. All safety-relevant components are checked, wear parts are replaced if necessary and prepares the system for optimal performance. In this way, we ensure that they are also used in the reliable, high-performance and works without failures. Because standing still is not an option – but good planned breaks are key to lasting performance.
02 Remote Access
Quick help – directly via remote access. Thanks to Remote Access, our experts can analyze your systems remotely, diagnose faults and provide immediate action if necessary – without an on-site appointment. This saves time, reduces costs and enables efficient problem solving in real time. Safe, reliable, and directly connected – for maximum availability of your system.
03 Free 24/7 Hotline Access
There for you around the clock – and that free. With our 24/7 hotline service, you get you have direct access to our Support team – 365 days a year. Whether technical malfunction, urgent enquiry or acute system message: We are only a phone call away and help quickly and uncomplicated. Your security and business continuity are in our first place.
04 Remote Service via view+
Quick help – as if we were directly on site. With view+, our augmented reality based remote service, we support in real time – visually, precisely and efficiently. Via a live connection, our experts exactly what you see and guide you Step by step through problem solving. In this way, we reduce downtime, avoid unnecessary journeys and ensure an immediate, targeted support – anywhere, anytime.
Service visits
Commissioning and Maintenance
Your factory-inspected dryer system will be installed by our qualified service technicians. Afterwards, our technicians will commission your system and create a unique takeover protocol involving all essential system parameters. Our engineers and technicians are at your disposal for service assignments and maintenance work. Quick-responding, local assistance is available through our network of trained service partners in all major geographic regions. On-site training of your employees by our certified technicians is also available.
Machine Relocations
We offer assistance during the relocation of machinery through our technical support team. Together we can plan and execute the various stages of disassembly, transportation, preparation of the new location, and the recommissioning of the machinery.
Dryer Inspection
We offer assistance during the relocation of machinery through our technical support team. Together we can plan and execute the various stages of disassembly, transportation, preparation of the new location, and the recommissioning of the machinery.A dryer inspection is an analysis of your system by one of our specialized service technicians. After a comprehensive assessment, we offer recommendations for optimizing functionality and avoiding breakdowns.
A dryer inspection includes:
- Preliminary examination.
- Analysis of the error message memory bank and operatinghours counter.
- Visual inspection of the dryer.
- Functional testing of all components.
- List of necessary parts.
- Customer consultancy.
Upgrades
The goal of our upgrades is to further increase the efficiency, reliability, and future viability of your production processes.
The most important improvements at a glance:
- Increased performance: The use of new components can increased production speed by up to 30%.
- Optimized energy efficiency: The upgrade reduces energy consumption per unit – the exact effect depends on the specific system configuration.
- Improved control technology: The new control system enables more precise process control and simplified operation.
- Enhanced maintainability: Modular design and improved access facilitate service and maintenance.
- Future-proofing: The machine is now compatible with future expansions and digital interfaces (e.g., Industry 4.0).
This upgrade represents a further step in our continuous development and our commitment to offering you the highest quality and efficiency.
View+ Augmented Support Tool
view+ our Augmented Support Tool
view+ is our new augmented support tool for all applications. Our experts can take a look at your system remotely – contactless and without wasting time. The system is fully set up in a few minutes and supports you e.g. in case of urgent issues or questions about the maintenance of your device. view+ is available for your smartphone as well as for our augmented reality glasses.
Use view+ via our AR glasses
Via our view+ glasses with integrated monitor and camera system, technicians are guided on-site by a Hoenle service specialist in direct communication. The integrated camera enables the exchange of live information. The headset with noise-canceling microphone protects you from dangerous noise and enables conversations in noisy environments. Use the hands-free feature to work with both hands while receiving live support from your Hoenle expert.
Get our view+ glasses easily through our service department. Contact our experts at [email protected] and get your personal quote for a service call with view+.
Use view+ via your mobile device
You can also use view+ on your smartphone via our app. Contact our experienced support staff and get your guest access to our system. Via view+ on your mobile device, you will receive direct support from our service specialists. Show our specialists e.g. via your smartphone camera where you need support and get information and support live on your mobile device.
Learn more about the advantages of view+ here or contact our service at [email protected] or by phone at +49 4101 5150 777.
Trainings and seminars
Hoenle offers various seminars with a focus on “UV” and “IR, IR/HotAir” for users as well as for ink, coating and machine manufacturers.
The seminars are free of charge. Participants only bear travel cost and accommodation.
Please find additional information in our seminar programme.
FAQs
Do you operate a UV, LED, infrared/hot-air system or a powder sprayer from Hoenle, Eltosch, Grafix or PrintConcept? Here you will find answers about technical support, maintenance, spare parts, retrofits, commissioning and process optimization. Hoenle is the central point of contact for these installed systems and supports operators throughout the entire system lifecycle, from commissioning and regular maintenance to complete overhauls and modernization of existing equipment.
Service & Technical Support
Who is the service contact for Hoenle, Eltosch, Grafix and PrintConcept systems?
Hoenle is your central point of contact for technical service, spare parts and support for Hoenle, Eltosch, Grafix and PrintConcept systems. Eltosch Grafix was legally merged into Hoenle AG in 2023. The former PrintConcept UV-Systeme GmbH now operates as Hoenle WebCure GmbH. For operators, this means one central service access point for the different installed system families.
How can I contact Hoenle technical service?
For technical questions or faults, the global Hoenle service organization supports operators of Hoenle, Eltosch, Grafix and PrintConcept systems. In the event of machine downtime, the 24/7 service hotline is available at +49 4101 5150 777. Alternatively, contact the service team by email at [email protected].
Which services does Hoenle offer for UV, LED and IR systems?
The service portfolio includes maintenance, inspection, installation, commissioning and repair of UV, LED and IR/hot-air systems as well as powder sprayers. Services are tailored to the respective system, application and production environment.
International Service & Commissioning
Is international service available for Hoenle, Eltosch, Grafix and PrintConcept systems?
Yes. Hoenle supports international production sites with installation, commissioning, maintenance and service assignments. In addition to its own service technicians, Hoenle works with an international partner network. Local spare-parts stocks in key markets support short response times and reliable on-site service.
Does Hoenle support the commissioning of UV and LED systems abroad?
Yes. Hoenle supports the commissioning of new systems as well as expansions, relocations and modernization projects for existing Hoenle, Eltosch, Grafix and PrintConcept systems. The scope of service is tailored to the site, system and application.
Maintenance & Lifecycle Support
How often should a UV, LED or IR system be serviced?
The optimum maintenance interval depends on the application, operating hours and environmental conditions. To support high system availability and stable production processes, Hoenle generally recommends a regular annual inspection. Individual maintenance agreements provide defined service intervals and predictable service assignments.
How can a maintenance agreement help reduce production downtime?
Regular inspections and preventive maintenance help identify wear and potential faults at an early stage. This can reduce unplanned downtime and allows required maintenance work to be scheduled within planned production windows. It supports system availability and the long-term operation of Hoenle, Eltosch, Grafix and PrintConcept systems.
Is lifecycle support available for older UV systems?
Yes. Hoenle supports not only current systems but also older Hoenle, Eltosch, Grafix and PrintConcept equipment. Depending on system age, technical configuration and parts availability, maintenance, repair, spare-parts supply, a complete overhaul or modernization may be the appropriate solution.
Spare Parts & Supply Reliability
Are spare parts available for older Hoenle, Eltosch, Grafix and PrintConcept systems?
Spare-parts availability depends on the specific system and component required and is checked individually. Key components such as UV lamps and electronic ballasts are developed and manufactured within the Hoenle Group. If an original part is no longer available, Hoenle evaluates suitable replacement or modernization solutions.
Where can I obtain spare parts and UV lamps for Eltosch, Grafix and PrintConcept systems?
Spare parts, UV lamps and service for Eltosch and Grafix systems are available through Hoenle. The same applies to systems from the former PrintConcept UV-Systeme GmbH, which now operates as Hoenle WebCure GmbH. Operators therefore have a central point of contact for spare parts and technical support.
Remote Service, Modernization & Retrofit
Is remote service available for UV, LED and IR systems?
Depending on the technical configuration, systems can be equipped for remote service. This allows operating conditions and faults to be analyzed remotely, enabling faster technical diagnostics and helping to reduce downtime.
Can existing drying and curing systems on printing presses be modernized or retrofitted?
Yes. Modernization and retrofit solutions are available for numerous sheetfed offset, web offset and specialty printing presses. Hoenle evaluates existing Hoenle, Eltosch, Grafix and PrintConcept systems as well as individual components. Depending on the application, UV, LED-UV, infrared/hot-air systems and powder sprayers can be modernized, added or retrofitted. The solution is tailored to the printing press, application and production requirements.
Is a complete overhaul or retrofit of an existing UV system to modern LED-UV technology worthwhile?
A complete overhaul or retrofit can extend the service life of an existing UV system while improving production-process efficiency. Depending on the system and application, modern LED-UV technology can reduce energy consumption and heat input while supporting stable and efficient production.
The entire system does not necessarily have to be replaced. Hoenle evaluates existing Hoenle, Eltosch, Grafix and PrintConcept systems to determine which components can remain in use, which can be modernized and which should be replaced with current technology.
This allows an existing system to be adapted to new production requirements and optimized in terms of process reliability, energy efficiency and long-term system availability.
Can printing presses be retrofitted with UV, LED, infrared/hot-air systems or powder sprayers?
Yes. Hoenle offers retrofit solutions for existing printing presses even when no corresponding Hoenle, Eltosch, Grafix or PrintConcept system has previously been installed. Depending on the press, application and production requirements, UV and LED-UV systems, infrared/hot-air drying systems and powder sprayers can be retrofitted, or existing components can be modernized. Hoenle evaluates the press type, year of manufacture, installation situation and process requirements to develop a suitable technical solution. This allows existing printing presses to be adapted to new production requirements and optimized in terms of drying, curing, process stability and production efficiency.
What are the benefits of converting from conventional UV to LED-UV?
LED-UV systems require no warm-up time, generate no process-related ozone and introduce less heat into the production process than conventional UV systems. Other potential benefits include long service life and suitability for temperature-sensitive substrates. Whether an LED-UV retrofit is technically and economically suitable is evaluated based on the existing system and the specific production process.
Training & Process Optimization
Does Hoenle provide training for operators and service personnel?
Yes. Hoenle provides application consulting and training for operators of Hoenle, Eltosch, Grafix and PrintConcept systems. The aim is safe and efficient system operation, stable production processes, high system availability and long service life.
How does Hoenle support the optimization of UV curing processes?
The Hoenle application laboratory and service technicians support customers in optimizing UV curing parameters, assessing suitable lamp replacement intervals and adapting processes to new substrates or coating systems. Consulting is tailored to the installed Hoenle, Eltosch, Grafix or PrintConcept system and the specific production process.
Contact And Support
Do you have any questions or need support for our lifecycle solutions? We are happy to help you.